Canmore's premier outdoor adventure shop since 2005

Shipping policy

SHIPPING POLICY

 

Shipping Information

All orders ship from our store in Canmore, Alberta. We provide free shipping on all orders over $150 CAD, with some exceptions for oversized or overweight items. 
Every order receives a tracking number once it leaves our store. If you did not receive a tracking email, please check your junk or spam folder before contacting us.

Carriers we use in Canada:

  • - Canada Post
  • - Canpar
  • - Purolator
  • - FedEx
  • - UPS

 

We always aim to provide the most reliable courier option based on your location and the nature of your order.

 


Supported Shipping Zones

  • Canada: We ship to all provinces and territories using Canada Post, Canpar, UPS, and FedEx.
  • United States: At this time, shipping to the U.S. is suspended until further notice. We apologize for any inconvenience.

 

Shipping Costs

  • - Orders under $150: Flat rate of $20.00
  • - Orders over $150: Free shipping within Canada (exceptions apply)

 

 Exceptions to Free Shipping

  • - $20.00 for climbing ropes, hiking and ski poles, and sale items
  • - $40.00 for skis and avalanche airbags
  • - Crash pads: Not shippable. They may be purchased online and picked up in-store only.

 

Final sale

All discounted products are final sale.

Due to the inherently dangerous nature of climbing, NO RETURNS will be accepted on climbing and safety equipment. Climbing and safety equipment includes, but is not limited to, any piece of equipment that has a certification, rating or load limit (kN). Example: carabiner, quickdraw, rope, harness, helmet, ice axe, cam, nuts, belay device, lanyards and slings, etc.

Due to a lot of returns on Mountaineering/Ice Climbing boots, a $100 restocking fee will be charged for every pair of boots that is returned.

 

To reduce our ecological footprint:

Please note that because we try to reduce the amount of waste we produce, you may receive your order in a different product box than what you ordered (e.g. a pair of climbing pants in a box of climbing shoes) or in a reused padded envelope.